Blackpurl genuinely values the feedback and ideas customers share. Your suggestions help shape the future of the product — making it better for your dealership and for dealers everywhere. This article explains what counts as an enhancement request, how requests are managed, and what you can expect after submitting one.
What Is a Product Enhancement or Feedback Request?
A product enhancement or feedback request is any suggestion for improving Blackpurl. This includes:
New features
A change or improvement to an existing feature
An adjustment to make something easier, faster, or more efficient to use
How Enhancement and Feedback Requests Are Managed
Every enhancement request is carefully reviewed and logged by the Blackpurl Product team. Each request is assessed based on:
The potential impact on customers and dealership operations
How it aligns with the long-term product vision
Technical feasibility and effort required
Overall customer demand — whether other dealerships are asking for the same thing
Priority compared to other important work, including platform performance, scalability, and maintenance
When Will My Request Be Delivered?
Blackpurl does not offer delivery dates or development commitments for individual enhancement requests. This is because:
Enhancement requests are prioritized as part of overall product roadmap planning
Some ideas may be delivered quickly, while others require more design and testing, or may not align with immediate product goals
New features are balanced against critical system improvements, compliance updates, and performance upgrades
Your request is not lost. It is reviewed and considered alongside all other feedback as future releases are planned.
Can I Get an Update on My Request?
Blackpurl does not currently provide individual status updates for enhancement requests. However:
Your feedback is recorded and reviewed by the Product team
If your request progresses to development, or if the team needs more details, they may reach out to you directly
Check the Blackpurl release notes and product updates regularly for announcements of new features and improvements
How You Can Help
To give your request the best chance of being prioritized:
Share the business impact when submitting — the more context you provide, the better the Product team can assess priority
Stay tuned to the Blackpurl release notes for new feature announcements
Contact the Support team to ask whether any workarounds or alternative solutions are currently available
How to Submit a Request
The easiest way to submit a request to the Product team is to use the Give Feedback button available in the chat functionality area
and then simply fill out the details with your suggestion and any relevant context.
Thank You
Thank you for taking the time to help improve Blackpurl. Your feedback plays a critical role in shaping the product for all dealerships, and we appreciate your ideas, patience, and partnership as we continue to make Blackpurl better.