HOW TO SEND SMS TEXT MESSAGES IN BLACKPURL


PREREQUISITE: On the Customer Record, the Customer must have a contact number with the SMS indicator checked:

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OPTION 1 - SMS TEXT MESSAGE FROM A CUSTOMER RECORD 


  1. Navigate to the relevant Customer Record > click on User-added image

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  1. The Send a Text Window will pop up to allow you to confirm the contact number / type your message then click on User-added image to send .  A confirmation window will confirm that the text has been sent.

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OPTION 2: SEND SMS TEXT MESSAGE FROM CUSTOMER ORDER

  1. On a Customer Order > Customer Details section there is the option to Send  A Text.

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  1. The Send a Text Window will pop up to allow you to confirm the contact number / write your message and then click on User-added image to send.  A confirmation window will confirm that the text has been sent.

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KEEPING A LOG OF ALL SMS TEXT MESSAGES SENT TO CUSTOMERS

A log is kept on all SMS Text messages sent to Customers under the individual Customer Records > Related - Text and Emails.

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