This article will go through how to delete a Customer Order and when Blackpurl will not allow you to delete it


Blackpurl WILL NOT allow you to delete a Customer Order if:

  • there are any deposits paid OR

  • any invoices issued OR

  • Special Order sections in play OR

  • Unit have been committed 

How to Delete a Customer Order 

  1. Navigate to the Customer Order you wish to delete

  1. The first thing you need to do is delete all line items from the all sections of the Customer Order and then delete the specific section itself by clicking on the 

 3. Then at the bottom of the Customer Order > click on User-added image

User-added image

4.  The Delete Customer Order confirmation window will pop up for you to confirm that you wish to delete the Customer Order - to confirm click on User-added image

User-added image

5.  Blackpurl will delete the Customer Order and confirm deletion with a message in the Blackpurl Header

Please contact Blackpurl Support if you are unable to delete the Customer Order as Blackpurl Support may be able to close it out instead

It should be noted that we will not allow a Customer Order to be deleted if there are accounting transactions / integration attached to it.  Blackpurl Support will close the Customer Order in the back end as opposed to deleting it - this is for accounting integrity purposes