Blackpurl

This article will go through the different types of Customer Orders available in Blackpurl and the basic navigation of a Customer Order screen

Types of Customer Orders

A Customer Order is how the Dealership will process the sale of products/fees/labour etc to their Customers 

To create a Customer Order: 

• From the Blackpurl Header  > click and make your selection of what type of Customer Order you are processing

The Customer Order types are:

• Customer is only buying a part/merchandise/fee etc
• This Customer Order can be used for both Stock on Hand sales and Special Order Part sales 
• For Stock on Hand sales - users will have a choice of being able to select a Customer ie a customer may want to keep a record of their purchases under their Customer record OR a Cash Sale
• If the user does not Select Customer, the system will automatically default the Customer to: Cash Sale
• For all Special Order Part sales, the user will be required to Select Customer as the system does not allow a Special Order Part sales for the Customer: Cash Sale 

• When the Customer (or third party ie insurance company) requires a service on their Customer Owned Unit
• The main difference is that a Start a Service or Repair Job Customer Order allows the user to add labour lines

• Customer is buying Unit/s from your dealership
• The dealership can sell the Unit/s with additional proposed options as they can be added to the Customer Order
• It will also allow the dealership to process financing of the unit (with financing products ie purchase of extended warranties etc) as well as process trade-ins etc

• These are Service or Repair Jobs for units the dealership owns
• This allows the dealership to keep a record of how much an owned unit is costing the dealership and forms a part of the calculations when working out profitability upon selling the unit
  
  

Tip:

You can have one Customer Order but have multiple Customer Order Types

For example - You can create a Unit Deal section but then add a separate Service Job section and  Parts & Accessories section etc

Navigation of Customer Order screen

Let's give you a bit of a rundown of a basic Customer Order screen:

In our example, this Customer Order has multiple sections ie Unit Deal / Service Job / Parts & Accessories

Customer Detail section - all about the customer that the User has selected

Unit Deal section - the Dealership is selling a unit to the customer

Parts & Accessories section - the Customer is purchasing just Parts or Merchandise

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There are other sections that will generate when required and can include:

Parts Picklist section

• if you add parts to the Customer Order, this section will automatically populate to list the status of all the parts
• For further information on the Parts Picklist section, please review our article - Customer Order - Parts Picklist Section
  
  

Deposit section

• when you add a Deposit, a Deposit section will open and you will be able to see how much the deposit has been paid / if it has been used to pay off an invoice in checkout etc
• For further information, please review our article - How to Receipt a Customer Order Deposit

Internal Comments section

• When users type internal comments, this section will generate for all users to be able to view the comments
• For further information, please review our article - How to Add Internal Comments to a Customer Order

Invoice History section 

• When the Customer Order has been invoiced, Invoice History section will open and list details about the issued Invoices
• This is also the section where you can reprint or re-email the Invoice

2.  Set as a quote toggle

• This will allow the user to set this Customer Order as a quote
• For more information, review our article - Introducing the ability to change an active Customer Order back to Quote
  

• If a Customer Order is closed, no further items can be added and/or changed made 

5.   Click on this icon will list the profitability of the Customer Order

• To access profitability, the user will need the relevant user permission.  For further information, review our article - Customer Order Profitability

7.  Once the Customer has an item to checkout, click on to open the

• In the Checkout section - you can select what items the Customer is paying for / their payment method and if you want to finalize the transaction (finalizing a transaction will generate an Invoice to be issued)

8.  If the Customer wishes to make a Deposit, click on to complete the details of the

 
9.   If the Customer requires a copy of a deposit receipt or an Invoice preview etc, click on  to

10. Clicking on this icon - will allow you to Recalculate all pricing on the

• For example, if you change the price level on a Customer Record, you will need to recalculate the Customer Order to take into consideration the new pricing

Please note:

Be very careful with this option - if you had previously modified any prices on the Customer Order ie given a discount etc, and then click on Recalculate all pricing, the system will recalculate the prices back to the original amount

expand

• For example, when we click on the   at the end of the Customer Detail section, it will expand that section for you to see additional information ie Price Level and any Exemptions, etc

• You can also send a text to the Customer from this area or Remove Customer