Scenario:

  • In Blackpurl, a Customer Order Invoice has been finalised using the payment type Charge on Account.

For example a Charge on Account Invoice has integrated to the Dealership's accounting package for $50.97 and the relevant CO is now closed


  • The same Customer has a Store Credit sitting on their Customer Record in Blackpurl and the Customer wants to use this Store credit to pay for a Charge on Account Invoice sitting in the Dealership's accounting package


Issue: 

  • Store Credit is in Blackpurl and the outstanding Invoice is already integrated and is now sitting in the accounting package 


Solution:


In Blackpurl


  • Navigate to the relevant Customer Record and scroll to Store Credits section


  • Check that is there is enough Store Credit available


  • Then click ACTIONS > Adjust Store Credits 

  • On the Store Credit Adjustment pop up > process the amount with as a minus and type in a relevant NOTE and then SAVE



  • This should now have reduced Store Credit amount by the amount you just processed 


In your accounting package (we are using Quickbooks Online as our example)



  • Check customers account is showing balance owing



  • Complete a Journal entry for the amount of the Store Credit you have just adjusted in Blackpurl and then SAVE 

First Line - Search and select the Store Credit Expense General Ledger as the DEBIT for the relevant amount


Second Line - Search and select Accounts Receivable General Ledger as the CREDIT for the relevant amount.  Ensure that you search for and add the relevant Customer in the NAME field


See below as the example




  • Once this is done you will need to return to the Customer's account and then match the Journal Credit against the relevant Invoice/s

        Click on Receive payment. 


 

On the Receive Payment screen > scroll down to ensure both debit (outstanding invoice) and credit (your journal) boxes are ticked


The entry should equal zero


Then Save - The customers account should now reflect invoice as paid as per below