This article is about how you can whitelist email addresses 



What is an email whitelist?


To whitelist an email address just means you add them to your approved senders list. This tells your email client that you know this sender and trust them, which will keep emails from this contact at the top of your inbox and out of the junk/spam folder


If your dealership email address uses a custom domain, ie @business name, you will need to create or add a Sender Policy Framework (SPF) record to your domain’s DNS allowing mail to be sent from Salesforce (Blackpurl's platform provider) on behalf of your domain

By doing so will help prevent emails sent from Blackpurl to customers from ending up flagged as junk/spam

 


Setting up a SPF Record 

 

As Blackpurl uses the Salesforce platform, we recommend that you set up a Sender Policy Framework (SPF) record for your email domain. To pass SPF checks, include Salesforce in that record

  1. If you don’t already have one, create an SPF record. There are many online resources available if you need assistance with setting up your SPF record or please discuss this with your IT

  2. Include _spf.salesforce.com in your SPF record when sending mail from the Blackpurl application



Please note - Only use _spf.salesforce.com. Other SPF records for the salesforce.com domain aren’t relevant to sending mail from the Blackpurl application


Example SPF records:

  • v=spf1 mx include:_spf.salesforce.com ~all
  • v=spf1 mx ip4:204.14.234.64/28 ip4:204.14.232.64/28 ip4:182.50.78.64/28 ip4:96.43.144.64/31 ip4:96.43.148.64/31 include:_spf.salesforce.com ~all