Set Up Email Security (DKIM) to Continue Sending Emails from Blackpurl

This article will explain what DKIM is / what you need to do at the Dealership / why it is important so that you can continue to email out of Blackpurl.

What’s this about?

Blackpurl’s platform provider, Salesforce, is introducing a new email security requirement. To continue sending emails from Blackpurl, all customers must verify their email domain using DKIM authentication.

What is DKIM and why does it matter?

DKIM (DomainKeys Identified Mail) is a standard security method that verifies emails sent from your domain are legitimate.

Once set up, it will:

• Help prevent fraud and phishing attempts

• Improve email deliverability (fewer emails marked as spam)

• Ensure your customers receive important communications like invoices, quotes, and work orders

Important Deadline

April 27, 2026

If DKIM is not set up by this date:

• You will no longer be able to send emails from Blackpurl

• This includes invoices, quotes, work orders, and all customer communications

Do you need to take action?

• ✅ If you’ve already completed the setup and confirmed with us that your DKIM keys are active, you’re all set—no further action is needed.
  
  

• ❌ If your email uses a common domain provider (e.g., gmail.com, outlook.com, yahoo.com, att.net, telus.net), you do not need to set this up.
  
  

• ⚠️ If you use your own domain (e.g., yourdealership.com), you must complete this setup

What you need to do

You (or your IT/web provider) need to add two DNS records to your domain settings.

Steps

1. Request your DNS records from Blackpurl

• Contact Blackpurl at product@blackpurl.com

• We will provide the two DNS (CNAME) records specific to your domain

2. Access your domain provider
(e.g., GoDaddy, Google Domains, etc.)

3. Go to DNS settings

4. Add the two CNAME records

• Use the values provided by Blackpurl

• Enter:

  • Type: CNAME

  • Name/Host: (provided by us)

  • Value/Points to: (provided by us)

5. Save changes

• Changes usually take 10–60 minutes, but can take up to 24 hours

6. Notify Blackpurl Product by replying to their email

• We will verify and complete the setup for you

Need help?

If you:

• don’t know where to find your DNS settings

• don’t have access

• deed your DNS records

Contact Blackpurl at product@blackpurl.com

You can also forward these instructions to your IT team or website provider—they’ll know what to do.

Summary

• This is a required security update

• It ensures your emails are trusted and delivered

• Deadline: April 27, 2026

• Without this, email sending from Blackpurl will stop

We recommend completing this as soon as possible to avoid any disruption