Introducing Workspaces in Blackpurl
Workspaces is a major update to how you navigate and use Blackpurl every day. It's the foundation of Blackpurl 2 — a more intuitive, mobile-friendly experience built directly from user feedback — and it changes how the platform is organized without removing any of the capabilities you rely on.
Why Workspaces Was Built
As Blackpurl grew, the interface became more complex. Users reported that things felt cluttered, required too many clicks, and weren't personalized to each role. Workspaces addresses that directly:
Role-specific design: Each department has a focused workspace built around how that team actually works.
Less clutter, more clarity: You see only what's relevant to your role — no more navigating the whole system to complete one task.
Built for mobile: Workspaces are responsive, making Blackpurl easier to use on the go.
Faster load times: Performance improvements get you to what matters, faster.
What's Changing and What's Not
All the same capabilities are still there — parts, service, sales, customer orders — but they're now organized by department into dedicated Workspaces. Here's what's different:
The homepage is now customizable, giving you a personalized starting point for your day.
Navigation is simplified with a fresh layout — the path to each function is clearer, but nothing has been removed.
During the initial launch window, you can switch back and forth between the new Workspaces experience and the classic view while you get familiar with the changes.
Why Now
Workspaces is Phase One of the Blackpurl 2 initiative — not a cosmetic update, but the beginning of a product evolution. The goals behind Blackpurl 2 are:
A platform that scales better with your business.
A user interface that's more intuitive for new users and less frustrating for experienced ones.
A structure that allows new tools to be introduced in logical places without adding confusion.
Workspaces was built with real user input, gathered through months of calls, testing, and iteration.
What Happens Next
When Blackpurl 2 is released, you'll be switched over automatically. You can toggle back to the Classic view at any time using the user icon at the top of the screen.
During the initial launch window, use the feedback widget to share what's working and what could be better — the team is actively collecting feedback throughout this period.
Later this year, the Classic view will be sunset and Workspaces will become the standard experience.
Webinar Recordings
Blackpurl hosted live webinars to walk through what's new and answer questions. If you missed them, recordings are available below.
Webinar Session 1 — Held Wednesday, July 23rd, 2025 at 1 pm PT / 4 pm ET. Watch the recording.
Webinar Session 2 — Held Wednesday, July 23rd, 2025 at 9 am AEST. Watch the recording.
If you have questions after watching, contact Blackpurl Support.
Support During the Transition
Blackpurl will continue providing updates, guides, and support throughout this transition. If you have questions or feedback, reach out — the team wants to hear from you.