This article explains how to remove line items, sections, or entire Customer Orders in the Blackpurl 2 Customer Order screen. You can act on individual line items using the checkbox selection on each row, or use the Bulk Delete tool in the header to remove multiple items or whole sections at once.
Before You Delete
Before deleting anything on a Customer Order, check for the following conditions. Deletion will not allowed and the relevant options will appear inactive if any of these apply:
Deposits have been paid or checkout payments received, even if they have since been refunded
Invoices have been issued on the section you want to delete
Units have been committed and/or trade-ins have been stocked in
If any of these conditions apply, contact Blackpurl Support to discuss your options. Deleted Customer Orders cannot be restored — Blackpurl keeps no record of deleted orders.
Delete Individual Line Items
To delete one or more line items from a section in the new Customer Order screen, use the row checkboxes and the action toolbar that appears at the bottom of the screen when items are selected.
Open the Customer Order and go to the section tab containing the line items you want to remove (for example, the Parts & Accessories or a Service Job tab).
Tick the checkbox on each line item you want to delete. If a line item's checkbox is inactive, that item cannot be deleted based on the current order state.
To select all eligible line items in the section at once, tick the checkbox in the column header row.
When one or more items are selected, an action toolbar appears at the bottom of the screen.
Click Delete in the bottom toolbar.
Confirm the action when prompted.
If any deleted line item had a Vendor Order attached, Blackpurl warns you before completing the deletion. Any parts that were on order as a Special Order specifically for this Customer Order will be reclassified as a stock requirement instead.
Bulk Delete Line Items or Entire Sections
The Bulk Delete tool lets you delete multiple line items and entire sections in a single operation from the Customer Order header. This feature requires you to have the Sales > Bulk Deleting permission enabled.
Open the Customer Order you want to edit.
Click the Tools icon in the Customer Order header (tooltip: Other actions).
Select Bulk Delete from the dropdown. The Bulk Delete dialog opens.
Review the listed items and sections. Disabled items cannot be selected — they cannot be deleted based on the current order state (for example, because they are committed to the order).
Select the checkboxes for the line items or sections you want to delete.
Click Delete.
Confirm the action when prompted.
Selecting the Bulk Delete action will present you with a Bulk Delete screen containing all of the customer order contents.
Simply use the check boxes to select what you want to delete and then select the Delete button at the bottom of the screen to delete the items. If an item or group of items cannot be deleted you will not be able to select the check box.
Deleted items are removed permanently. Any parts that were on special order specifically for this Customer Order change to stock requirements. If the dialog shows the entire Customer Order is eligible for deletion, selecting that option removes the order entirely — this cannot be undone.
Delete a Customer Order
To delete an entire Customer Order, use the Delete option in the Other actions menu in the Customer Order header. This option is active only when the order has Open status and no invoiced sections — it will appear inactive otherwise. If the order has deposits or payments, clicking Delete shows a warning before proceeding.
Open the Customer Order you want to delete.
Click the Tools icon in the Customer Order header.
Select Delete from the dropdown.
Confirm the deletion in the confirmation window.
The Customer Order is permanently removed. There is no record of a deleted Customer Order — if you delete the wrong one, Blackpurl cannot restore it.