This article covers all deletion options available on a Customer Order in Blackpurl — from removing a single line item to bulk deleting entire sections or the Customer Order itself. Understanding what can and cannot be deleted, and when, will help you avoid irreversible mistakes.
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Blackpurl will not allow you to delete a Customer Order or any section of a Customer Order if any of the following apply:

If any of these conditions apply, contact Blackpurl Support to discuss your options.
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To delete an individual line item from a Customer Order, the Customer Order must have a status of OPEN.
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1. Navigate to the Customer Order you want to edit.
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2. Go to the relevant line item, click the options icon, and select Delete.
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3. Repeat this action for any other line items you want to remove. This action is available across all sections: Unit Deal, Service Job, and Parts & Accessories.
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If you delete a line item that has a Vendor Order attached, Blackpurl will display a warning before proceeding. You can still delete the line item. Any parts that were on order specifically for that Customer Order as a Special Order will be changed to a stock requirement instead.
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Bulk deletion allows you to delete multiple line items at once or remove entire sections — such as a Parts & Accessories, Service Job, or Unit Deal section — from a Customer Order. This feature requires the Bulk Deletion permission within the Admin Permission Group. If you do not have this permission, ask someone at your dealership who is in the Admin Permission Group to assist.
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This example covers a Customer Order containing a single Service Job with a mix of in-stock items, ordered items, and labour lines — and no other sections on the order.
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​1. Navigate to the relevant Customer Order.
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2. Click Bulk Delete from the Order Options section. The Delete Items in Customer Order dialog will open.
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3. Select the checkboxes for the items or sections you want to delete. Because nothing has been invoiced on this Service Job, you will also have the option to delete the Customer Order itself.
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4. Click Delete Selected to proceed.
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5. Confirm the action when prompted.
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If you chose to delete the Customer Order and all its items, the entire Customer Order will be removed. Keep the following in mind:

This example covers a Customer Order that has a Unit Deal section and an already-invoiced Parts & Accessories section. The goal is to bulk delete the Unit Deal section and all its items.
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​1. Navigate to the relevant Customer Order.
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2. Click Bulk Delete from the Order Options section. The Delete Items in Customer Order dialog will open.
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3. Review which sections are available for deletion. Sections that have already been invoiced will appear greyed out and cannot be selected. Sections available for deletion will have active checkboxes.
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4. Select the checkboxes for the sections and items you want to delete.
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5. Click Delete Selected to proceed.
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6. Confirm the action when prompted.
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Once confirmed, all inventory from the deleted Unit Deal section will be returned to stock. Any subsequent items or sections affected will either be deleted or changed to quotation status. Keep in mind that if you delete the wrong section, Blackpurl cannot restore it.
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Each section on a Customer Order — Unit Deal, Service Job, and Parts & Accessories — has its own remove action. When a section is empty, use the remove action directly on that section to clear it from the order. For example, the Parts & Accessories section has a Remove Merchandise action for this purpose.
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Once all sections have been removed from a Customer Order, the order itself can be deleted.
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1. With no sections remaining on the Customer Order, click Delete Customer Order.
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2. The Delete Customer Order confirmation window will appear. Click Confirm to proceed.
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Blackpurl will delete the Customer Order and confirm the deletion with a message in the Blackpurl header. There is no record of a deleted Customer Order — if you delete the wrong one, Blackpurl cannot restore it.