If a customer has purchased a unit and later returns it to the dealership, there are two ways that this can be processed:
Option A: Create a Trade-In Only Customer Order (Recommended)
This recommended method is to bring the returned unit back into the dealership's inventory by creating a Trade-In Only Customer Order.
For step by step instructions see: Trade In Only Customer Order
Option B: Reopen the Original Invoice (Not Recommended)
The original invoice can be reopened so the transaction can be reversed with a few stipulations. However, this is not the recommended method for various reasons.
Before using this option, consider whether:
The original transaction has already been sent to your accounting package.
If the applicable accounting period has closed.
How much time has passed since the original sale and the Unit being returned.
Reopening the Original Invoice may affect previously transferred accounting information, especially when the transaction belongs to a closed accounting period.