Oversold stock occurs when parts are sold on a Customer Order despite no stock being on hand. Keeping oversold stock under control is important for several reasons:

Oversold stock happens when a user sells a part on a Customer Order and Blackpurl indicates there is no stock on hand, but the user chooses to push the sale through anyway. When adding that line item to the Customer Order, Blackpurl prompts the user to confirm they are forcing an oversold situation.
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Once confirmed, the status of that line item is set to Oversold.
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Not every user can oversell stock. To oversell, a user must have the Oversell Inventory user permission enabled. If you do not want your dealership to oversell at all, ensure this permission is disabled for all users.
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Common situations that lead to overselling include:

Every oversold situation should be investigated to understand how it occurred and resolved accordingly. It is worth developing a dealership process for handling oversolds — for example, deciding whether manager sign-off is required and who is responsible for fixing them.
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To find your oversold stock, run a Recent Parts report:
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1. Open the Reporting section and run the Recent Parts report.
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​2. Click the filter dropdown and change the Modified parameter to Anytime — this lets you see all oversold parts regardless of when they were created.
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3. Click Apply and add a filter for Oversold Qty. Set the condition to Greater than 0.
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4. Click the search/apply button to update the results.
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5. Click the add columns button and add the Oversold Qty column, then click Done.
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The results list will now show only parts with an oversold quantity greater than zero.
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There are two options for resolving oversold stock, depending on your situation.
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Use this option when you need to manually correct an oversold part record. Before resolving, investigate why the part became oversold.
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​1. Navigate to the relevant Part record.
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2. Click or scroll to the D. Cost Tracking section.
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3. Review and investigate where the item became oversold.
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4. Confirm the quantity that has been oversold.
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5. From the Actions menu, select Resolve Oversold.
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​6. The Resolve Oversold Stock screen will open for review.
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7. Review the Oversold Details section.
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8. Review the Resolved Details section — this shows how Blackpurl will resolve the oversold.
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9. Click Apply to confirm the resolution.
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​Result: The oversold is corrected on the Part record.
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To review past oversold transactions, open the relevant Part record, go to the D. Cost Tracking section, and click Show History.
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This lists all previous oversold transactions. To see the fix for a specific oversold line item, expand that line item — the fix entry will appear for review.
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If the dealership has a Vendor Order for parts that have been oversold, the received stock can be allocated to satisfy those oversells when processing a Vendor Receiving. For full instructions, see Reallocate On Order Parts and Resolve Oversold Stock and read the section on reallocating stock to satisfy oversold stock when processing a Vendor Receiving.
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If your dealership uses an integrated accounting package, resolving oversold stock creates accounting entries. The behaviour differs depending on which resolution option you use.
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The Resolve Oversold action creates a transaction that integrates into your accounting package to correct your Inventory General Ledger. To understand the full picture:

For example, when an oversold is resolved, the journal entry that corrects your Inventory General Ledger is:

The General Ledger accounts used by the Resolve Oversold action are determined as follows:

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The Vendor Receiving process automatically corrects your Inventory General Ledger. No separate entry is posted to the Stock Adjustment General Ledger — the correction forms part of the stock receiving transaction instead.