When a vendor sells a part only in bulk packages, you can still order just the quantity you need by using the Order as Individual Items option on a Vendor Order (VO). This lets you fulfill a single-unit customer sale without being left with excess stock.
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A customer wants to purchase one individual item of Part# Q1234. The vendor on the part record (Smith & Co) sells this part only as a package of 10. Rather than overstock 9 unwanted units, the dealership sources the single item from a different vendor (Cup Supplier) who sells the part individually.
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1. Create the Customer Order as normal and add Part# Q1234. Customer Orders allow you to sell per individual item, so enter a quantity of 1.
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​2. Create a Parts Order for Cup Supplier — the alternate vendor who sells the part individually. On the Vendor Order, click Add From Another Vendor and search for Part# Q1234 to add it to the order.
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​3. By default, the order line will set the quantity to 1 package of 10. Click into the line item to reveal the Action box.
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​4. In the Action box, select the radio button next to Order as Individual Items, then click Apply.
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5. The line item will update to show Ordered As Individual Items, confirming the order is now for a single unit rather than a full package.
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​6. Finalise the Vendor Order as normal.
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7. When the part arrives, finalise the Vendor Receiving / Vendor Invoice as normal.
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8. Finalise the Customer Order as required.