When a customer texts back, the reply lands in the same conversation and everyone with Messenger access gets notified in Blackpurl.
How replies show up
Replies sit in time order with your sent messages, as one continuous thread.
A reply from any of the customer's numbers goes into their conversation.
A text from a number that isn't on any customer still arrives, as an unknown sender. Link it to a customer.
Messages are never lost. If one doesn't appear right away, refresh.
Notifications and unread
You get an in-app notification for each incoming text.
The inbox shows unread badges and counts.
The conversation list previews the last message ("Photo" or "Video" for media). You can hide previews in Messenger settings.
Read is shared. Opening a conversation marks it read for the whole dealership, not just you. Agree as a team on who replies, so no one assumes someone else has it.
Scroll up in a thread to load older messages.