Messenger
Text customers from Blackpurl and show them what you see with photos and video.
12 articles
- Messenger: Text Your Customers from BlackpurlTwo-way texting with photos and video, saved on every customer record.
- Set Up Messenger for Your DealershipWhat happens from sign-up to your first text, and how to give your team access.
- Send a Text to a CustomerStart a conversation, choose the right number and manage a customer's numbers.
- Message Status and Failed TextsWhat Sending, Sent, Delivered and Failed mean, and how to fix a failed text.
- Customer Replies, Notifications and Unread MessagesHow replies arrive, who gets notified and how unread works for your team.
- Find Conversations: Search, Filter and SortGet to the right conversation in seconds.
- Link Texts from Unknown Numbers to a CustomerFile texts from new numbers under the right customer, or create one.
- Send Photos and Videos by TextTurn a text into a showroom: full-quality photos and walkaround videos, no app needed.
- Save Time with Message TemplatesReusable messages that fill in the customer's name and your store details.
- Texting Consent and Opt-Outs (STOP)How Messenger handles permission to text, STOP, HELP and START.
- Text from a Customer Record or Customer OrderText without leaving the customer or order you're working on.
- Messenger FAQ and TroubleshootingQuick fixes for the most common Messenger questions.