Messenger brings texting into Blackpurl. Text customers, get replies, and send photos and walkaround videos, all from the screens you already work in. Every conversation is saved on the customer record, so nothing lives on someone's personal phone.
A day with Messenger
Meet Sam, a service advisor at a powersports dealership. Here's how one repair goes from drop-off to pickup without a single phone call.
When | What Sam does in Blackpurl |
9:10 AM | A customer, Taylor, drops off a side-by-side for its 100-hour service. Sam opens the Customer Order. |
11:40 AM | The tech finds the brake pads worn down to 2 mm. From Messenger inside the order, Sam snaps a photo and texts: "Hi Taylor, your brake pads are down to 2 mm (photo attached). OK to replace them for $189?" |
11:46 AM
| Taylor taps the photo link, sees the damage and replies "Yes, go ahead." The reply lands in the same thread, and the whole team gets a notification. |
3:15 PM | Sam picks the Ready for pickup template. Taylor's name and the store details fill in on their own. One tap and it's sent. |
The result: approval in 6 minutes, no phone tag, and a complete record of what was quoted and approved, right on the customer.
Why dealers use it
Show, don't tell. Send up to 10 photos or a 2-minute walkaround video per text. Customers tap a link and view it in full quality, with no app or login.
One shared inbox. Conversations belong to the dealership, not one person. Anyone with access can pick up where a teammate left off.
Always on the record. Every text, photo and reply is saved against the customer.
Ideas for every department
Team | Try this |
Sales | Send a walkaround video of a unit to an out-of-town buyer, or photos of their trade-in. |
Service | Show a worn brake or a leak before asking for approval. |
Parts | Text a photo of the part to confirm it's the right one before you order. |
Front desk | Let customers know their unit is ready, with a photo of the finished job. |
Where to find Messenger
Messenger in the top header opens your full inbox.
Send a text on a customer record jump straight to that customer's conversation.
The Messenger icon in a Customer Order's right-hand toolbar lets you text without leaving the order.
1 Search 2 Filter 3 Sort 4 New conversation 5 Manage templates 6 Attach a photo or insert a template
Don't see Messenger? It's a paid add-on. Ask your Blackpurl account manager to add it, or check with your admin that your user group has access.
Everything you can do
I want to... | Guide |
Get my dealership set up | |
Start a conversation | |
Know if my text arrived | |
Stay on top of replies | |
Find a conversation fast | |
File a text from a new number | |
Send photos and videos | |
Stop retyping the same message | |
Understand consent and STOP | |
Text from an order or customer | |
Fix a problem |