If Blackpurl transactions are not flowing through to your accounting package (QuickBooks Online or Xero), the first step is to test the connection from within Blackpurl. This article explains how to run that test and what to do based on the result.
How to Test the Accounting Integration Connection
Follow these steps to check whether Blackpurl is connected to your accounting package.
In the Blackpurl header, click your Profile icon, then select Settings. Your Profile icon displays your initials or name — it appears in the top-right corner of the header.
From the System Settings dashboard, click the Accounting Integration tile.
On the first screen of the Accounting Provider setup, click Test Connection.
What to Do Based on the Result
After running the test, use the outcome below to determine your next step.
If the connection has dropped: Contact Blackpurl Support via the chat bubble in Blackpurl or by emailing [email protected]. Let them know your accounting connection appears to have dropped.
If the connection appears active but transactions are still not integrating: Contact Blackpurl Support via the chat bubble or by emailing [email protected]. Provide an example of a specific transaction that did not integrate so the team can investigate.