Messenger only texts numbers you have permission to text, and it handles STOP replies for you.
When... | What happens |
You text a new number for the first time | You confirm once that the customer agreed to receive texts. Then you can send. |
The customer texts you first | That counts as permission. Nothing to confirm. |
The customer replies STOP (or a similar word) | The number is opted out. Texts to it fail with an "opted out" reason. |
An opted-out customer texts you again | Any message other than STOP opts them back in. |
The customer replies HELP or START | Handled automatically. |
Protect your texting number. Only text customers about their business with you, and never re-add an opted-out number to get around STOP. Carriers monitor this, and it can affect your dealership's ability to text.