Service Jobs
Internal, customer, and third-party service work.
15 articles
- Service Job Payment Types ExplainedUnderstand the five default options for "Who is paying for the job?" on a Service Job in Blackpurl, and how each one works.
- Move Line Items Between Sections or Customer OrdersMove parts, labour, and other line items between sections on the same Customer Order or to a different Customer Order entirely.
- Get Customer Approval on a Service JobLearn how to collect verbal, printed, or digital signature approval from customers on a Service Job in Blackpurl.
- Third-Party Service Jobs: Additional InformationAdditional details on switching service job types, claim status actions, line item changes, and deductible tax settings for third-party service jobs.
- Unit Check-In: Recording Arrival and Departure DetailsUse Unit Check-In to record when a unit is expected to arrive, when it must be returned to the customer, and whether it has already arrived.
- Warranty Claims for Parts and MerchandiseHow to handle warranty claims for faulty or returned parts using Customer Orders and Service Jobs in Blackpurl.
- Customer Service Job Documents ReferenceA reference guide to the documents available for Customer Service Jobs in Blackpurl, including worksheets, review documents, and the Customer Service Order.
- Customer Pay Service JobsLearn how to create and manage a customer pay service job in Blackpurl.
- Internal Expense Jobs ExplainedUse internal expense jobs when your dealership is covering the cost of a service job, such as for rework or goodwill repairs.
- Third Party Service JobsUnderstand how to set up a service job where a third party — such as an insurance company or warranty provider — is paying instead of the customer.
- Third-Party Claims on Internal Service JobsHow to process a warranty or insurance claim on a dealership-owned or floorplanned unit through an internal service job.
- Appointment Scheduler and Job SchedulerLearn how to book service appointments, assign technicians using the Job Scheduler, and log technician leave time in Blackpurl.
- Process a Service JobLearn how to create, complete, and check out a service job in Blackpurl, from customer selection through to final invoice.
- Process an Internal Service Job Against a Stocked UnitLearn how to create and finalize an internal service job against a stocked unit so its costs are tracked against the unit record for full profitability visibility.
- Blackpurl Scheduler: Appointments, Job Scheduling, and Technician LeaveLearn how to use the Appointment Scheduler and Job Scheduler to book service appointments, assign technicians, and log technician leave time.