If you're unable to print from Blackpurl to a laser printer, work through the checks below in order. Most printing problems come down to one of four areas: hardware, print drivers, browser settings, or a pop-up blocker preventing the print preview from loading.
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Before investigating software or settings, confirm the physical setup is correct.

An outdated or corrupt print driver is a common cause of printing failures. Confirm your print driver is up to date and verify you can successfully print a Windows Test Page before continuing.
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Browser print settings can cause documents to print incorrectly or not at all. Check the following configurations in your browser's print dialog.

If you've completed all the checks above and can print a Windows Test Page but still can't print from Blackpurl, check whether your browser's pop-up blocker is enabled. A pop-up blocker can prevent the print preview page from loading, which is why you may find printing works in some areas of Blackpurl but not others.
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Disable pop-ups for Blackpurl in your browser using the relevant guide below.

If you can print a Windows Test Page but not from Blackpurl, use this workaround while waiting for the issue to be resolved: email yourself the Customer Order Invoice, Vendor Invoice, or other document and print it from your email client. You can also offer to email the document directly to the customer. This is not a permanent solution, but it lets you get documents out while the underlying issue is being fixed.
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If you've worked through all the checks above and printing still isn't working, contact Blackpurl Support at [email protected].