Service
Service operations: scheduling, workshop oversight, and labor time tracking.
14 articles
Scheduler
Booking service jobs into the scheduler.
- Delete or Move Assigned Service AppointmentsHow to delete a scheduled appointment from the Scheduler, either with or without also deleting the linked Customer Order Service Job.
- Job SchedulerUse the Job Scheduler to book service appointments, assign technicians, manage leave time, and track service job progress in Blackpurl.
Workshop Dashboard
Tracking active service jobs and technician load from the dashboard.
Payroll & Job Clocking
Clocking technicians onto jobs and tracking time for payroll.
- Payroll Clocking and Payroll Software IntegrationBlackpurl's Payroll Clocking feature does not integrate with external payroll programs — this article explains what it is for, who can use it, and how to manage and report on…
- Logging Technician Hours on a Customer OrderLearn the two methods for manually logging technician time on a Customer Order: Hours Only or Time In / Time Out.
- Payroll Clock On and OffClock staff in and out of Payroll Clocking in Blackpurl, and understand what happens when a clock-off is missed.
- Job Clocking On and Off for Service JobsHow technicians can clock on and off service jobs in Blackpurl using the Job Clocking screen or directly from a Customer Order.
- Payroll Clocking and Job Clocking ExplainedUnderstand how Payroll Clocking and Job Clocking work together in Blackpurl to track technician availability, job time, and productivity.
- Manage Payroll ClockingLearn how to edit, delete, and add payroll clocking entries in Blackpurl, including the permission required to manage them.
- Service Job Clocking and Assigning a TechnicianLearn how to access the Job Clocking screen, read its columns, and assign a technician to a service job from two locations.
- Manage Job Clocking on a Service JobEdit, delete, or move a job clocking entry on a service job from within a customer order.
- Job Clocking On/Off Other TasksTrack non-billable technician time in Blackpurl by clocking onto Other Tasks such as workshop cleaning, customer conversations, or deliveries.
- Set Up Payroll Clocking and Job ClockingLearn how to configure Payroll Clocking and Job Clocking in Blackpurl, including adding Time Clocking Staff and enabling the pause job clocking option.
- Add and Edit Labor CodesAdd new labor codes and edit existing ones to control how labor is priced and categorized on customer order service jobs.