Tips, Best Practices & Release Notes

Pro tips, recommended workflows, and what's new in Blackpurl.

84 articles

Tips and Best Practices

Recommendations for getting the most out of Blackpurl.

Oversold Stock: Understanding and Resolving ItLearn what oversold stock is in Blackpurl, why it matters, how to find it, and how to fix it — including the accounting impact.
Searching in BlackpurlLearn how to search for parts and units by part number, make, model, or submodel across global searches and customer orders.
Remove Headers and Footers from Customer Order Invoice PrintingHow to turn off browser-printed headers and footers that appear on Customer Order Invoices in Chrome, Edge, Brave, and Firefox.
Sublets in BlackpurlLearn what a sublet is, how to set one up on a Vendor Record, and how to add it to a Customer Order in Blackpurl.
Import a Picklist into BlackpurlLearn how to import a picklist file into a Vendor Order or Customer Order in Blackpurl, including supported formats and PartSmart prerequisites.
Technician Hour Costing Options in BlackpurlLearn how Blackpurl calculates labour costs for technician hours, and how to choose and configure the right costing option for your dealership.
Update Your Billing InformationContact the Blackpurl billing team to update your credit card, email address, company name, or contact details on your account.
Option 2 Job Costing: Technician Hours ExplainedHow Option 2 job costing tracks technician labor through WIP accounts to Cost of Goods Sold when a service job is invoiced.
Preparing Your Dealership for Power and IT FailuresLearn how to create a Data Emergency Plan so your dealership can keep operating during power outages, internet failures, or other IT disruptions.
Convert Overpayment to Store Credit on a Charge on Account InvoiceWhen a customer overpays a Charge on Account Invoice, use this process to clear the invoice and convert the excess amount to Store Credit on the customer's record.
Recording PayPal and AfterPay Fees When Funds Are ReceivedLearn how to reconcile PayPal and AfterPay payments in your accounting package when fees are deducted before the funds reach your bank account.
Going Live with Blackpurl: Post-Activation ChecklistA guide to the key tasks, processes, and reports your dealership should have in place after going live with Blackpurl.
Handle Gift Cards in BlackpurlLearn how to set up, sell, and redeem gift cards in Blackpurl, including the required accounting configuration.
Manage Rental Units in BlackpurlBlackpurl does not have a built-in Rental Management System. This article explains the recommended workaround for tracking rental units using customer orders and non-inventory parts.
Fix "Can't Reach This Page" Error in BlackpurlIf your browser shows "Hmmm... can't reach this page" when opening Blackpurl, this article explains the cause and what to do.
Set Up Default Workshop HoursConfigure your dealership's default workshop hours in Blackpurl's Shop Settings.
Resolving Customer Order Page Loading IssuesFix Blackpurl pages that appear blank, show outdated information, or stop responding after an update by clearing Google Chrome's stored site data.

Feature Releases

Release notes for recent Blackpurl feature updates.

Blackpurl 2

Content specific to the Blackpurl 2 interface.